We’re glad you’re here.
We know your apartment is an important place and that life happens here. So we want you to be comfortable and happy in your space. View the info below to find everything you need.
We’re glad you’re here.
We know your apartment is an important place and that life happens here. So we want you to be comfortable and happy in your space. View the info below to find everything you need.
We know your apartment is an important place and that life happens here. So we want you to be comfortable and happy in your space. View the info below to find everything you need.
Frequently Asked Questions
Frequently Asked Questions
Our leasing team is happy to arrange a visit for you. Scroll down for the locations of the buildings we manage and click on those you’re interested in. The leasing team contacts are included for each building.
Yes, we accept guarantors, including relatives or others who qualify for an apartment. We also work with Insurent, Rhino and TheGuarantors which are third-party insurance companies that provide lease guaranty insurance.
We review all applications and evaluate each one individually. We’ll let you know our decision based on your particular situation.
Each lease includes a clause on subletting. Check yours to see if you’re eligible.
Yes, we accept all legal subsidies and don’t discriminate based on legal sources of income. If you have been told otherwise by anyone claiming to represent us, please let us know immediately by emailing us at leasing@bronsteinproperties.com.
If you’ve provided a security deposit at the time you signed your lease, we will return it within 14 days as required by law.
We require a security deposit equal to one month’s rent. We also work with Insurent and Rhino, which, if you qualify, allow you to pay the security deposit monthly instead of upfront.
Please send any additional security needed for a lease renewal to our office at 108-18 Queens Blvd., Suite 302, Forest Hills, NY 11375 along with a copy of your signed renewal. To ensure delivery, you may want to send it via a tracking service such as FedEx or UPS.
No, generally you must pay rent every month before vacating your apartment. If you have questions please contact us at leasing@bronsteinproperties.com to discuss this with a member of our leasing team.
We understand that the last two years have been a difficult time for many of our residents. Residents are still responsible for paying rent during the pandemic. However, the New York State Office of Temporary and Disability Assistance (OTDA) has set up an Emergency Rental Assistance Program (ERAP) to help those impacted by Covid. Please apply for rental assistance at ODTA.NY.GOV/ERAP. Then email us at OTDA@bronsteinproperties.com with your name, address, date of birth and application number. We’re also happy to help our residents with their applications.
We try to return lease renewals within ten business days from the day we receive it.
Please contact your Super to arrange to move in or out of your building.
Please also e-mail leasing@bronsteinproperties.com when you’re planning to move out to discuss the procedures.
We have a dedicated email for all OTDA/ERAP assistance. Please email us at OTDA@bronsteinproperties.com. We’re happy to help.
We strongly recommend that you purchase renters’ insurance to protect yourself. We aren’t responsible for damage to property that would have been covered by a valid renters’ insurance policy.
You can add a spouse to your lease with proper documentation. Please email us at leasing@bronsteinproperties.com.
Rent is generally due on or before the first of the month. Please check your lease for the exact date that rent is due as well as any grace periods.
We charge $25 for a bounced check.
Residents usually pay electric and gas charges directly to the provider. Heat and hot water are generally included in your rent. Your lease will say what utilities are included and which you’re responsible for.
Some of our buildings have parking; please ask your broker or leasing agent for what’s available. If you’re already a resident, please email leasing@bronsteinproperties.com with the name of your building, your name and the starting date for when you’d like to reserve the parking spot.
You can pay online through ClickPay on their website at www.clickpay.com/bronstein. You will need your account number which you’ll find on the top left of your monthly rent bill. We don’t accept payments over the phone, but you can make a payment by calling ClickPay at (800)-533-7901.
ClickPay doesn’t charge a fee for residents paying online using their checking account/ACH. For all other forms of payment, such as debit or credit cards, ClickPay charges a fee between 2% and 5%.
Look on your rent bill next to the words ‘Account Number.’ If you haven’t received a rent bill, please call us at 718-521-5700 and ask for the accounts receivable department.
Your ClickPay account will reflect the current month’s rental charge. Due to processing issues, ClickPay will not update with future charges until a few days prior to the end of the month. If you have any questions, please email AR@bronsteinproperties.com.
If you look at the middle of your bill you’ll see the date rent is due, and right below that date you’ll see the date the bill was printed. Most likely, the bill was sent before we received your payment. Please check with your bank to see if the funds have been withdrawn from your account. If your check has cleared your bank, please call us at 718-521-5700 and ask the accounts receivable department for a current balance report.
Please check with your bank to see if the funds have been withdrawn from your account. If your check has cleared your bank, please call us at 718-521-5700 and ask the accounts receivable department to confirm we received your payment.
In your welcome packet, you should have received the Super’s phone number and email address. This information is also located in the lobby of every building. If you need assistance, please email requests@bronsteinproperties.com.
The Super at each building is generally available Monday through Friday, 8am – 5pm, for routine maintenance. If it’s an emergency, please contact the super immediately regardless the time of day. If he or she does not answer, please call our office at 718-521-5700.
All our Supers are trained in basic maintenance and repair. They should be your first call if you have an issue in your apartment. The Super will contact the Property Manager if there are issues that they can’t fix such as a leaky pipe that requires a plumber or a waterproofing issue that requires a specialist. You can also email requests@bronsteinproperties.com and/or call our office at 718-521-5700.
Please call our office at 718-521-5700 or e-mail requests@bronsteinproperties.com.
The leasing team at each building keeps a list of all available apartments. Scroll down for the locations of the buildings we manage and click on those you’re interested in. The leasing team contacts are included for each building.
-
How can I see an apartment?
-
Our leasing team is happy to arrange a visit for you. Scroll down for the locations of the buildings we manage and click on those you’re interested in. The leasing team contacts are included for each building.
-
-
Do you accept guarantors?
-
Yes, we accept guarantors, including relatives or others who qualify for an apartment. We also work with Insurent, Rhino and TheGuarantors which are third-party insurance companies that provide lease guaranty insurance.
-
-
Can I apply for an apartment if I don’t meet some of the qualifications?
-
We review all applications and evaluate each one individually. We’ll let you know our decision based on your particular situation.
-
-
Can I sublease my apartment?
-
Each lease includes a clause on subletting. Check yours to see if you’re eligible.
-
-
Do you accept government subsidies?
-
Yes, we accept all legal subsidies and don’t discriminate based on legal sources of income. If you have been told otherwise by anyone claiming to represent us, please let us know immediately by emailing us at leasing@bronsteinproperties.com
-
-
How long will it take to get the security deposit returned?
-
If you’ve provided a security deposit at the time you signed your lease, we will return it within 14 days as required by law.
-
-
Is there a security deposit?
-
We require a security deposit equal to one month’s rent. We also work with Insurent and Rhino, which, if you qualify, allow you to pay the security deposit monthly instead of upfront.
-
-
Where do I mail an additional security deposit when I renew my lease?
-
Please send any additional security needed for a lease renewal to our office at 108-18 Queens Blvd., Suite 302, Forest Hills, NY 11375 along with a copy of your signed renewal. To ensure delivery, you may want to send it via a tracking service such as FedEx or UPS.
-
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Can I use my security deposit for the last month’s rent?
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No, generally you must pay rent every month before vacating your apartment. If you have questions please contact us at leasing@bronsteinproperties.com to discuss this with a member of our leasing team.
-
-
What happens if I lost my job during Covid? Do I still owe rent?
-
We understand that the last two years have been a difficult time for many of our tenants. Tenants are still responsible for paying rent during the pandemic. However, the New York State Office of Temporary and Disability Assistance (OTDA) has set up an Emergency Rental Assistance Program (ERAP) to help those impacted by Covid. Please apply for rental assistance at ODTA.NY.GOV/ERAP. Then email us at OTDA@bronsteinproperties.com with your name, address, date of birth and application number. We’re also happy to help our tenants with their applications.
-
-
How long will it take to get the signed lease renewal?
-
We try to return lease renewals within ten business days from the day we receive it.
-
-
What do I need to do if I’m moving in or out?
-
Please contact your Super to arrange to move in or out of your building. Please also e-mail leasing@bronsteinproperties.com when you’re planning to move out to discuss the procedures.
-
-
I applied for rental assistance but I need the landlord documents. Help?
-
We have a dedicated email for all OTDA/ERAP assistance. Please email us at OTDA@bronsteinproperties.com. We’re happy to help.
-
-
Do I need renters’ insurance?
-
We strongly recommend that you purchase renters’ insurance to protect yourself. We aren’t responsible for damage to property that would have been covered by a valid renters’ insurance policy.
-
-
Can I add someone to the lease after it’s signed?
-
You can add a spouse to your lease with proper documentation. Please email us at leasing@bronsteinproperties.com.
-
-
When is my rent due?
-
Rent is generally due on or before the first of the month. Please check your lease for the exact date that rent is due as well as any grace periods.
-
-
Is there a late fee?
-
There is usually a grace period of 10-15 days (depending on your building) before a late fee is charged. But, due to Covid, we’re not currently charging late fees.
-
-
Is there a bounced check fee?
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We charge $25 for a bounced check.
-
-
Are utilities included in the rent?
-
Tenants usually pay electric and gas charges directly to the provider. Heat and hot water are generally included in your rent. Your lease will say what utilities are included and which you’re responsible for.
-
-
Is there parking? How do I apply?
-
Some of our buildings have parking; please ask your broker or leasing agent for what’s available. If you’re already a tenant, please email leasing@bronsteinproperties.com with the name of your building, your name and the starting date for when you’d like to reserve the parking spot.
-
-
Can I pay my rent online or over the phone?
-
You can pay online through ClickPay on their website at www.clickpay.com/bronstein.com. You will need your account number which you’ll find on the top left of your monthly rent bill. We don’t accept payments over the phone, but you can make a payment by calling ClickPay at (800)-533-7901.
-
-
Does ClickPay charge a fee?
-
ClickPay doesn’t charge a fee for tenants paying online using their checking account/ACH. For all other forms of payment, such as debit or credit cards, ClickPay charges a fee between 2% and 5%.
-
-
Where do I find my account number to set up a ClickPay online account?
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Look on your rent bill next to the words ‘Account Number.’ If you haven’t received a rent bill, please call us at 718-521-5700 and ask for the accounts receivable department.
-
-
How come I don’t see next month’s rent on ClickPay?
-
Your ClickPay account will reflect the current month’s rental charge. Due to processing issues, ClickPay will not update with future charges until a few days prior to the end of the month. If you have any questions, please email AR@bronsteinproperties.com.
-
-
Why does my bill show I owe two months when I sent last month’s payment?
-
If you look at the middle of your bill you’ll see the date rent is due, and right below that date you’ll see the date the bill was printed. Most likely, the bill was sent before we received your payment. Please check with your bank to see if the funds have been withdrawn from your account. If your check has cleared your bank, please call us at 718-521-5700 and ask the accounts receivable department for a current balance report.
-
-
How can I confirm you’ve received my rent?
-
Please check with your bank to see if the funds have been withdrawn from your account. If your check has cleared your bank, please call us at 718-521-5700 and ask the accounts receivable department to confirm we received your payment.
-
-
How do I contact my Super?
-
In your welcome packet, you should have received the Super’s phone number and email address. This information is also located in the lobby of every building. If you need assistance, please email requests@bronsteinproperties.com.
-
-
What are the Super’s hours?
-
The Super at each building is generally available Monday through Friday, 8am – 5pm, for routine maintenance. If it’s an emergency, please contact the super immediately regardless the time of day. If he or she does not answer, please call our office at 718-521-5700.
-
-
What services does the Super provide?
-
All our Supers are trained in basic maintenance and repair. They should be your first call if you have an issue in your apartment. The Super will contact the Property Manager if there are issues that they can’t fix such as a leaky pipe that requires a plumber or a waterproofing issue that requires a specialist. You can also email requests@bronsteinpropeties.com and/or call our office at 718-521-5700.
-
-
How can I get in touch with the Property Manager?
-
Please call our office at 718-521-5700 or e-mail requests@bronsteinpropeties.com.
-
-
What’s currently available?
-
The leasing team at each building keeps a list of all available apartments. Scroll down for the locations of the buildings we manage and click on those you’re interested in. The leasing team contacts are included for each building.
-
Availabilities
We currently manage more than 120 properties with approximately 6,500 apartments in Manhattan, Brooklyn, Queens, Westchester and Long Island. For current availabilities click on a location below.
Availabilities
We currently manage more than 120 properties with approximately 6,500 apartments in Manhattan, Brooklyn, Queens, Westchester and Long Island. For current availabilities click on a location below.
About Us
About Us
We treat you like family because we’ve always been managed by a family.
We treat you like family because we’ve always been managed by a family.
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We are a third-generation real estate company headquartered in Forest Hills, Queens. Beginning with Albert Bronstein in the 1960s, for more than 60 years we have managed apartments throughout New York City and the surrounding area. We manage our properties for the long term and do what is needed to maintain the buildings to the highest standards. Each property has an assigned Super and maintenance staff to respond to resident needs and keep things running efficiently. Our goal is to make sure our residents are always happy and satisfied in their apartments.
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We are a third-generation real estate company headquartered in Forest Hills, Queens. Beginning with Albert Bronstein in the 1960s, for more than 60 years we have managed apartments throughout New York City and the surrounding area. We manage our properties for the long term and do what is needed to maintain the buildings to the highest standards. Each property has an assigned Super and maintenance staff to respond to resident needs and keep things running efficiently. Our goal is to make sure our residents are always happy and satisfied in their apartments.