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Contact UsMichael Schneider2026-06-17T11:25:39-04:00

Contact Information

To better serve our residents, Bronstein Properties has streamlined how tenant inquiries are handled. This guide outlines the correct contact information for maintenance requests, leasing questions, and rent or billing inquiries. Using the appropriate contact helps ensure your request is logged, tracked, and resolved as quickly as possible.

Maintenance & Repair Requests

Email: Requests@bronsteinproperties.com

Rent, Billing & Ledger Questions

Email: AR@bronsteinproperties.com

Leasing Questions

Email: Leasing@bronsteinproperties.com

24/7 Customer Service

Phone: 718-521-5700

Emergencies

For fire or life-safety emergencies, call 911 immediately.

718.521.5700

customerservices@bronsteinproperties.com

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Accommodations for Persons with Disabilities

NYC Human Rights Law

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Fair Housing Pamphlet

Disclaimer:
Bronstein Properties, LLC maintains its website as a service to the Internet community. Access to and use of Bronsteinproperties.com is subject to the terms and conditions set forth herein and all applicable laws. We may revise these terms and conditions from time to time by updating this posting.

This site and all of its contents including, but not limited to, all text and images (“content”) are owned and copyrighted by Bronstein Properties, LLC or others with all rights reserved unless otherwise noted. The content, without the express written permission of Bronstein Properties, LLC or the rightful owner, may not be distributed, downloaded, modified, edited, reused, reproduced, transmitted, performed, displayed or otherwise used by any mechanical or electronic means, except as provided herein.

Any content that is a trademark, logo, or service mark is also a registered and/or unregistered trademark of Bronstein Properties, LLC or others. All artistic renderings and maps presented on this website are intended for illustrative purposes only. These renderings and maps do not represent the exact size, location, design, or function of any Bronstein property listed on our site. Dates included on this website are estimates only.

Fair Housing Statement
Bronstein Properties, LLC is committed to compliance with all federal, state, and local fair housing laws, and will not discriminate against any person because of race, color, religion, national origin, sex, familial status, disability, source of income, or any other class protected by federal, state and local laws. Bronstein Properties, LLC will allow any reasonable accommodation or reasonable modification based upon a disability in accordance with and pursuant to applicable law.

Third-Party Links
Certain links, including links to property websites, are provided on this website. These links are provided as a convenience and do not imply Bronstein’s sponsorship or approval of any of these websites or their content. Bronstein has no control over or responsibility for other websites that may be accessible from this website, the contents thereof, their security or privacy policies, or any products/services that may be offered by them. If you access any third-party website through this website or because it is referred to in this website, you do so at your own risk.

Privacy Notice
Bronstein Properties, LLC (“Bronstein”) collects and processes Personal Data (which we define below) about you from your use of this website and through other means, such as by contacting us directly by phone or email or more generally in the course of operating our business. This Privacy Notice explains how we collect Personal Data, how we use your Personal Data and how you can assert your rights in accordance with applicable data protection laws.
1. What is Personal Data and what Personal Data do we collect?
“Personal Data” is any information relating to you or that we can otherwise link to you or your household. The following provides examples of the types of Personal Data that we collect from you and how we use that information:

Contact Information
We collect contact information, include your name, email address, residential address, and other contact information.
We use this information to contact you regarding your lease application inquiries.

Account Registration
We collect any personal details you provide to use when you register an account, including contact information described above, or other information about your preferences and residence. We also collect information relating to the actions that you perform while logged into your account.
We use this information to provide you with account-related functionalities. Accounts can be used for easy checkout and to save your preferences and transaction history.

Billing and Payment Information
We collect billing information and payment details relating to your account or lease.
We collect this information to generate bills and to collect and process payments for rent, maintenance, or other services.

Business Contacts and Investor Information
We collect contact information from business contacts, business partners, current and prospective investors, vendors, and other contacts.
We use this information to conduct our daily operations and to pursue business and investment opportunities.

Cookies and First Party Tracking
We use cookies, web beacons, clear GIFs and other tracking technology. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.
We use this information to make our website operate efficiently.

Cookies and Third- Party Tracking
We participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.
We use this information to conduct marketing for our services.

Email Interconnectivity
If you receive email from us, we may use certain tools to capture data related to when you open our message or click on any links or banners.
We use this information to understand how you interact with our communications to you.

Employment
If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.
We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also use your information to have efficient staffing and work force operations.

Equal Opportunity
Bronstein Properties, LLC embraces equal opportunity and does not discriminate against applicants or employees based upon age, alienage, citizenship status, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, height, weight, marital or partnership status, lawful source of income, lawful occupation, race, religion/creed, national origin, the presence of children, sexual orientation, status as a victim of domestic violence, veteran, or active military service member, status as an individual with a disability, or any other status protected under federal, state, or local law.

Feedback/Support
If you provide us feedback or contact us for support, we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.
We use this information to act upon your feedback or issues.

Lease Application Information
We collect information necessary to process your lease application. This can include, among other things, information about your income, employment history, social security number, current address, or household.
We use this information to evaluate your lease application.

Partner Promotion
We collect information that you provide as part of a co-branded promotion with another company.
We use this information to offer you services relating to your residence or to fulfill our promotions.

Public Health and Safety
In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care.
We use this information to protect the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety.

Surveys
When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third- party service provider, the third-party’s privacy policy applies to the collection, use, and disclosure of your information.
We use this information to understand your opinions and collecting information relevant to our organization.

Sweepstakes or Contests
When you participate in a sweepstakes or contest, we collect information about you which includes contact information to notify you if you are selected.
We use this information to operate the sweepstakes. In some contexts, we are also required by law to collect information about those that enter into our sweepstakes.

Website Interactions
We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.
We use this information to understand how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also occasionally use this information to detect and prevent fraud.

Web Logs
We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
We use this information to monitor our networks and the visitors to our websites.

Wi-Fi Information
If you connect to Wi-Fi provided by Bronstein at one of our properties, we may collect your contact information and information about your browsing activities.
We use this information to protect our IT and network systems and to detect and prevent fraud.

2. How do we collect your Personal Data?

We may collect your Personal Data when you:

•. Request information from us via forms or emails, such as signing up for our newsletter or requesting information about a Location or a future Location;
•. Contact us regarding a question, concern, or inquiry, such as when you make inquiries concerning our website(s) and/or services (including at in-person events such as open houses, or by phone or email);
•. Register and create an account on our website or a business partners’ website;
•. Sign up or request to be placed on our mailing and/or email marketing lists;
•. Apply for a lease at one of the locations that we manage;
• Become a resident at or visit one of the locations we manage;
•. Request maintenance or support and assistance, or inquire about your maintenance or concierge interactions with us;
•. Provide billing information to us;
•. Post user-generated content in a property’s residential forum;
•. Participate in a sweepstakes or contest sponsored or co-sponsored by us; and/or
•. Otherwise interact with Bronstein or our representatives.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a lease application, we may conduct a credit check.

Your decision to provide us with information is generally voluntary, but if you choose not to provide any requested information, you may not be able to take advantage of our services, or all features or offerings associated with our services. For example, we may be unable to process your application to lease a unit, respond to your inquiries or requests for support, or send you newsletters or information about our properties.

Disclaimer
Bronstein Properties, LLC maintains its website as a service to the Internet community. Access to and use of Bronsteinproperties.com is subject to the terms and conditions set forth herein and all applicable laws. We may revise these terms and conditions from time to time by updating this posting.

2. How do we collect your Personal Data?

We may collect your Personal Data when you: